![]() ![]() Not a good start, by any means, to our trip of a lifetime!!!!Ĭalled Execucar today after arriving home from our extended trip. After much phoning around to many other shuttle services, being told to go to this pillar, then that one in the airport, a bus and a taxi and 5 hours later we arrive at our hotel. She said she remembers hearing that day that the company stopped servicing LAX several days ago as they were in arrears for non payment of fees. After over an hour trying to get through to a phone number, using roaming on my out of country cell, a volunteer appears at the information site. On Dec 1, 2019, I booked a private car for pick up at LAX for transfer to a hotel in San Pedro. This is actually a review of ExecuCar, which I found through the website of SuperShuttle. Lyft to the rescue! And they were cheaper. ![]() So we had a party of 7, including a wheelchair user, abandoned with no ride to the airport. I asked to speak to a supervisor, was put on hold for 20 minutes, then was transferred to a voice-mail that wasn't accepting messages and then I was disconnected. He said that the trip could not be rebooked because there were no vehicles available and the new location (three blocks away from the original location) was out of the service area. I called back and spoke with someone who said that the mysterious phone call was from the company trying to confirm the change but because I didn't answer they canceled. About 30 minutes later I got an email saying that my booking was canceled. Plus it was from a number with no identification. I was on a ride at Disneyland and couldn't answer. About 20 minutes later my phone received a call. She came back and confirmed that everything was set and that I needed to have my phone readily available at pickup time in the morning. The woman I spoke with put me on hold for 25 minutes so she could check with the dispatcher. The new location was three blocks from the previous location. I called the day before our pickup to make an adjustment to the pickup location. They got us from LAX to our accommodations in Anaheim OK. As the last remaining true rideshare company at LAX we are committed to providing great service.I should have read more reviews before I booked with them. This new change leaves Prime Time as the only remaining airport shuttle company at many airports including LAX. You can count on Prime Time picking you up at all Southern California Airports for years to come. This code is good for all our service types from Shared Vans all the way up to Private Luxury SUVs. Simple use the code SUPERRIDE at checkout to receive $5 off your first ride. To help SuperShuttle customers without a ride, throughout all of 2020, we are offering $5 off on the first ride for all new Prime Time users. Prime Time isn’t Going AnywhereĮven though it saddens us to see this longtime companion of ours shutting down, we are still committed to serving customers who need a ride. These changes allow us to remain in business while SuperShuttle closes its doors. We have continued to improve our technology and operations to stay up to date. However, due to increased competition and regulation changes those vans will no longer be picking people up at the airport anymore. Shortly after Prime Time began operations the blue vans began rolling alongside our red ones. Prime Time and SuperShuttle have worked side by side since the beginning of shared ride shuttles at LAX. Get picked up at the curb with our Executive Services Book a Ride SuperShuttle Shuts Down Losing a Good Friend at the AirportĪfter more than 30 years of picking people up at LAX and other airports SuperShuttle has shut down at the end of 2019.
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